Cookie Policy

This document explains how Mentevo, a product of 911 Digital ("we", "us", "our"), uses cookies and similar technologies on our platform.

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

Essential Cookies

These cookies are necessary for the platform to function. They include authentication cookies that keep you logged in and security cookies that protect your account.

• Authentication (accessToken): Maintains your login session. Set as a secure httpOnly cookie.

• Refresh (refreshToken): Used to automatically renew your session. Secure httpOnly cookie.

• CSRF Protection: Protects against cross-site request forgery attacks.

• Tenant Identification (tenant_slug): Identifies your organization's learning platform.

Functional Cookies

These cookies enable enhanced features such as language preferences and personalization settings.

• Language Preference: Remembers your preferred language (Arabic or English).

• Display Settings: Stores your preferences for dark mode, font size, and other display settings.

Analytics Cookies

We use these cookies to understand how visitors use our platform. They help us improve our services.

• PostHog: For usage analytics and performance tracking. Data is not shared with third parties.

Performance Cookies

These cookies collect information about how you use the platform to improve performance.

• Web Vitals: Measures loading performance, interactivity, and visual stability.

In addition to cookies, we use browser local storage to store:

• Basic display data (name, email, role) — tokens are never stored.

• AI assistant conversation history.

• Course progress and video playback state.

You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform.

How to Manage Cookies in Your Browser

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Settings > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

• Edge: Settings > Cookies and Site Permissions

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Cookie Policy, please contact us at:

• Email: [email protected]

• Address: 911 Digital, Egypt