How can we help?
Pick the channel that fits your situation. Support operates on business days; critical issues are answered within 4 hours.
Support channels
Pick the one that matches your situation.
Knowledge base
Searchable articles and guides covering most common questions. Browse at /help.
System status
Real-time service health — refreshes every 30 seconds. View at /status.
Contact form
Send us a detailed message and we will reply as soon as possible. Open at /contact.
Direct email
Reach us directly at [email protected].
Response time
Standard issues: within 24 hours on business days (Sunday–Thursday).
Critical issues (full outage, data loss, payment failure): within 4 hours.
Egyptian public holidays: replies may slip to the next business day.
Active emergency?
If service is fully down and the status page does not reflect it, email [email protected] with CRITICAL in the subject line.